Saturday 29 November 2008

No, but, really!

I just think that a PC from a reputable maker, in the hands of someone who’s been using a computer for nearly 20 years and who knows what she’s doing, should last longer than 16 months and not poof off without warning.

I’ve been a nasty shade of livid for the past few days.

Slap!


Update (1/12/08): if you want to retain your sanity, do not buy a Hewlett-Packard computer, and do not buy it from John Lewis.

The stress of it all!

9 comments:

  1. Technology is a b!tch, isn't it? Sorry about that...they seem to fix something, ruin the prospects of something else down the road so the customer upgrades.

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  2. I suspect them of built-in obsolescence.

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  3. You're both right, I expect. :-(

    A computer is 'old' at 16 months these days?!

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  4. Wow. I completely agree!

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  5. But surely good ol' John Lewis just replaced it - free of charge? With a better one? No?

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  6. Hi, I wanted to let you know I came across your Serge Lutens page earlier today (I am new to the cult) and liked it so well that I decided to feature it on my blog.

    I love this blog too, sometimes it's important to revel in our grouchiness.

    Just a heads up!

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  7. Thanks for your support, T.

    TD, John Lewis have been worse than unhelpful. I have vowed never to buy another machine from them. If they call in the receivers, you'll know why.

    Thank you very much for the vote of confidence and compliments, L.

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  8. You have no idea. I am on an HP Pavilion Entertainment notebook right now, it is around 18 months old. The first time it had problems it was five months old. I ignored a bit of wonkiness, but it got too extreme.

    So far it has gone back to Best Buy three times, once requiring being shipped off and being gone for more than a month, once requiring a new motherboard, and once a new hard drive. This is not counting beings sent to HP another time for something else, and it was gone more than two months that time.

    NEVER EVEREVER AGAIN. EVER.

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  9. It's unbelievable, isn't it? Such a famous make! I couldn't send mine to be repaired because I had done Internet banking on it and didn't want to take the risk of having my passwords or whatever found on the hard drive. I have now bought a Dell Studio Hybrid (via PC World). So far I love it: the HD is tiny and doesn't take up any space on my desk. I will refrain from accessing my bank accounts online until after the guarantee period has expired (I will use my laptop in the meantime): it will complicate life a little bit, but at least I won't have to fear having it repaired out of my sight.

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