That’s what I was going to say today, after successfully installing broadband on my computer.
Except it didn’t happen.
I spent the entire day trying to coax my computer into recognizing the modem supplied by my ISP. But it wouldn’t. I had a wonderful team of helpers – Tina, Craig, Wayne and Nicholas. It cost me 25p a minute to speak to them, but Nicholas was very nice: he called me back after 20 minutes…
In the end, after trying everything, I suggested they send me another installation disk. So I can spend another day being frustrated and aggravated.
My ISP has already started to charge me for broadband; no one actually said what would happen if my computer absolutely refused to communicate with the modem. “No, I don’t want to work with you: you’re a nasty little dark grey box. Blech!” Am I condemned to carry on paying as I go for ever and ever now?
Slapping my ISP again –because it’s been making my life more difficult than it already is for the past month and because there doesn’t seem to be any light at the end of this particular tunnel.
Wednesday, 12 July 2006
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"My ISP has already started to charge me for broadband; no one actually said what would happen if my computer absolutely refused to communicate with the modem." Honestly, this is what I love about being in the US: you can always complain until you get customer satisfaction. It doesn't mean your compaining will necessarily do any good, but the odds are decent that if you keep "squeaking" your wheel will get greased. GRA! Does it work differently in British society? If not, rip them a new one, J.
ReplyDeleteNow this is absolutely not supposed to happen. You have to expect your fair share of inconvenience, but surely you've done the inconvenience. Hope it's sorted soon.
ReplyDeleteAnd we know you know how to do that, J. xoxo
ReplyDeleteNot Acceptable!!! I expected to visit today and find you up, running, winning the race. Not still waiting at the starting line. ;(
ReplyDeleteIt is so terribly frustrating when things that we depend on are completely out of our control.
Still waiting for a replacement installation disk. Very very fed up now. :-(
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